FAQ'S

Stock availability

Health Tree works very hard to keep stock levels accurate always.

To make it easier for you, we have marked all products with an availability status:

The selected item is in stock in low quantities. If you wish to order multiple items (more than 3), please get in touch with our customer service team on 1300 451 350 and we can answer any questions you may have regarding stock. Generally, the order is shipped the same day, providing that the order is placed prior 3pm AEST.

The selected item is in stock in low quantities. If you wish to order multiple items (more than 3), please get in touch with our customer service team on 1300 451 350 and we can answer any questions you may have in regard to stock.

Generally, the order is shipped the same day, providing that the order is placed prior 3pm AEST.

 

Items marked with this status are currently not in stock, however have been ordered with our supplier and are on their way to our warehouse. There will be a slight delay in dispatching your order.  

 

This means that the product is currently out of stock with our supplier and we are awaiting ETA. One of our customer service reps will be in touch with an update once your order has been placed.

Please note that if your order includes multiple items with different availability status, Health Tree will contact you via phone or email with an update on the product ETA. The out of stock item won’t be backordered automatically.

 
ACT 2 business days
NSW 1 - 2 business days
QLD 4 business days
VIC 2 - 5 business days
WA 5 - 8 business days
SA 3 - 4 business days
NT 5 - 8 business days
TAS 5 - 8 business days
A flat rate for Australia wide is $9.95 

FREE STANDARD SHIPPING for all orders over $150 (for shipping within Australia), please select the “Free Shipping” option on the checkout page

Average delivery times are usually within 3-5 working days. If you live in a remote/ rural suburb, delivery can take up to 5-10 business days from the day of purchase.

Average delivery times are usually within 1 business day if you are within the Australia Post Express Network. If you live in a remote/ rural suburb, delivery can take up to 3-5 business days from the day of purchase.

Health Tree only uses the best courier services to deliver your order, and as fast as possible.

Authority to leave

If you are confident that your parcel can be safely left in the event you are not home, you can give an 'Authority to Leave' instruction however Health Tree will accept no responsibility for items marked 'ATL' and will consider the items left as instructed, once notified of delivery.

From 2 April 2017, Australia post is updating their signature service to make the delivery experience easier for you.

Australia Post will still request a signature upon delivery if you are home, however if you are not home, and a safe spot for the parcel is available, Australia Post will leave the parcel there so it’s ready and waiting for you when you get home.

If there is no safe place, Australia Post will leave a card as they normally would and take it to the post office for you to pick up and sign for.

The best place to leave a parcel is at freestanding properties which are set back from the street.

If Australia Post find a place that isn’t’ visible from the street and is out of the weather for the parcel to be safely delivered. If there isn’t a safe place to leave the parcel, Australia post will take it to a nearby Post Office.

Please call us on 1300 451 350 to discuss any returns and/ or replacements.

Faulty or damaged stock will be replaced at no charge only if Health Tree is notified within 14 days of receipt of goods.

If an order has been received and it is incorrect through the fault of Health Tree, it will be replaced at no additional charge to you or a full refund of the incorrect item(s) (not including the shipping cost) will be given upon its return to the Health Tree warehouse.

Health Tree will provide a pre-paid return label so you can send it back to us, free of charge.

Exchanges can only be accepted if:

 

  • It is within 30 days of receiving goods
  • The product has not been opened or tampered with
  • You will need to pay for the postage back to Health Tree
  • The warehouse staff will inspect the returned product to verify that the product has not been opened or tampered with

     

    Have you ordered something and had a change of mind?

     

    If the product has not been opened or tampered with, we can exchange the product for something else or even arrange a credit note (for the incorrect item(s) not including the shipping cost) if it is within 30 days of delivery.

     

    Please also note for Exchanges & Change of mind you are responsible for the postage cost

    Health Tree

    9306/50 Parkside CCT,

    Hamilton, QLD - 4007