Our promise to you – 30 Day Return policy Our promise to you – 30 Day Return policy
Purchased the incorrect product or simply changed your mind?
Our returns policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted: (if applicable)
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, depending on the provider, refunds can take between 24-72 hours before clearing.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
We only replace items if they are faulty or damaged. To report a faulty or damaged item, please send an email to email@example.com and we will be able to organise a replacement or refund (excluding shipping charges) for you. Health Tree will also provide a pre-paid return label so you can return the faulty/damaged product.
To return your product, please post it to: 9306/50 Parkside CCT, Hamilton, QLD – 4007, Australia
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
We recommend that you use a trackable shipping service as Health Tree cannot be held liable if the parcel is lost in transit.